Frequently Asked Questions

Discover your question below or send us a message on our contact page.

How much does junking my car cost? Are there any fees?

All of our services are totally free! We pick up your car for free, towing your junk car from your location, and that includes free title transfers. There aren’t any hidden costs, so you get paid, not the other way around. Naturally, if your car is in storage or is repaired prior to selling the vehicle to us, you’ll be responsible for those.

How is my car value calculated online?

Our junk car evaluation system uses all the details you enter to determine your value, plus your location and car sale history of similar makes and models. The types of damage, the area of damage, and whether you have any mechanical or electrical problems also impact the car value calculations. Market demand at the time of the offer is also something that decides the value of your car. For example, a 22-year-old sedan, if it doesn’t start and has major damage, won’t get as much cash as a low mileage sports car that is only a few years old with slight collision damage.

Is selling my car online secure?

Absolutely. We have been buying junk cars online for years, and our system was designed to be as secure as possible. With each sale, you get a legal purchase agreement that confirms the transaction. Ownership of the car won’t be transferred until the transaction is finalized. And, finally, you don’t release your vehicle until you receive payment for your vehicle.

What type of documentation will I need to provide?

There is different documentation needed during the offer phase, after you accept the offer price for your car, and when we pick up your vehicle. When filling out the vehicle submission form, other than documenting your car’s year, make, model, trim, mileage and general condition, we ask that you include your vehicle’s Vehicle Identification Number (VIN). Your VIN contains important details on your car that help up to give you the best offer. A vehicle’s VIN contains it year, make, model, trim information and other auto options and details. You can enter the VIN at the beginning of the offer process to get into the Fast Lane. Or, you can wait to enter the VIN until later. For some cars, once we reach an agreement on an offer for your vehicle, we will request a signed photocopy or scan of your title. This photocopy or scan is only used to verify the name and address of the vehicle’s owner and that it is signed in the appropriate place(s). We also request a scan or photocopy of the owner’s driver’s license to verify your name and signature matches the name and signature on the title. Only a vehicle’s legal owner can sign the title and sell the vehicle. For your privacy, you are welcome to cross out your driver’s license number and date of birth. We only need to verify your name and signature. Be assured, at this stage, we only require a photocopy or scan of your title which are not usable in any way to transfer ownership of your vehicle. For other cars (which are generally older vehicles), a member of our network picks up your vehicle for purchase, they will verify title and ownership before delivering payment and completing the sales transaction, In all case, when the tow truck comes to pick up your vehicle and give you your check, we require the properly signed original title to your car. Without that title, we cannot purchase your car.

How do I get an offer for my car?

We make getting a quote for your vehicle easy and fast. In fact, our offers are guaranteed and take less than 90 seconds! All you have to do is click any of the “Get an Offer” buttons around our website and enter a few details about your car. After that you may get an instant offer, or receive a phone call shortly after submitting the form from one of our car buyers.

Can I sell my car with missing parts?

Though in certain scenarios we may purchase cars with missing parts, most common cars that have major mechanical pieces missing like the Engine or Transmission will not meet our minimum standards to make an offer. Minor components like a bumper, headlight, radio, or non-essential mechanical components are usually accepted by JunkCarMasters.

How quickly can you pay for my vehicle?

Payment is made by check when we or a member of our Service Provider Network picks up your vehicle, or by mail if you choose this option. As the vehicle owner, you will need to provide keys, signed title and access to the car. If your title is held by a lien holder, we can help you get the title released.

How quickly will you get back to me with an offer?

By completing our quick process to get an offer with accurate information, we can give you an instant offer on some vehicles or contact you with a guaranteed offer shortly after you submit your car’s info. We can also provide you an instant offer over the phone and speaking with one of our buyers. Offers to purchase are made by Us or by our network of Service Providers across the continental United States.

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